N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. Carefully look at their dialogues: Hotel Receptionist: Good Evening. A: It depends on the price, of course. Have a pleasant day. B: One more second, sir. hbbd``b`$c`~" $ZR
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Travel Agent: Okay. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Review the key vocabulary and the sample sentences. Yes. This is an example of telephone conversation in front office. Click here to watch the full version of this mock call with detailed explanations: https://youtu.be/v7ZyTTnt2D8Here's an uninterrupted version of a booking m. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. may I help you ? Well, let's go with that. Alex Okay. Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? Review the key vocabulary and the sample sentences. A: That sounds fine. Hotel Receptionist: May I have your name please? The caller can't stay on the September long weekend because the hotel. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! Lonnie A: Hi there, I want to reserve a hotel room. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. We look forward to receive you on 4th April. : Good morning sir. I have a few questions I hope you can help me with. I can't handle that smell. Listen to the recording on travel arrangements and read along with the conversation. Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. Virtual Hostess: We close at 11:30 pm tonight. Do you prefer a room with the view of the swimming pool or the hill madam? Would you like a smoking or nonsmoking room? Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. Travel Agent: Okay. B: Good! Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today.
I look forward to my stay. Receptionist: Enjoy the rest of your week! B: Thank you so much, Mr. Sandals. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. Repeat as necessary. Repeat A: Hi there, I want to reserve a hotel room. Tanya What are the dates you will be visiting with us? Caller: Yeah? A: Certainly. 8. ),} +C\MCs. Call us! Virtual Hostess: It looks like we have an opening. All we need now is a phone number. "Good Morning, Front Desk. Bill Thank you. We look forward to seeing you in New York! Well, lets go with that. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Hotel Clerk: All right. B: 626-555-1739. A: Nonsmoking, definitely! Keep the Caller on the line while the authorities try to reach the location. %PDF-1.5
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Could you tell me when you need the room? Will that be acceptable to you? Ted, may I have your last name to book the reservation? I hope sir will be surprised and happy. When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. This form will provide you with the travel details, accommodation information with your . Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. May I ask you for a special favor? is hosting a convention. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Carefully look at their dialogues: Hotel Receptionist: Good Evening. Step 4: Probe/ ask relevant question/s (if applicable). Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. The guest wants to reserve room for her husband. Love you! Successful resolution Thank you again for calling [Company Name]. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. Here are eight best practices for providing great customer experiences. I plan to be there in April from the 14th to the 17th. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. Is it ok? If you're the agent, what will you do differently? Travel Agent: Okay. Right? A: A queen sounds great. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Hmmm. How many rooms shall I book for you? We dont have any single room vacant at that moment. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. B: Let me repeat that: 626-555-1739. Hotel Clerk: Okay. Mr. Abrams: Okay, thats fine. A: Sure, John Sandals. Let me check and see what rooms are available. A: I hate cigarettes! - You'll have to be at West London Air Terminal by 6.00 am at the latest. We look forward to seeing you then! How much is a room? Guest: That is so kind of you. Let me check and see what rooms are available. What did the agent do well in the call? All rights reserved.eslfast.com. Do you prefer a smoking or nonsmoking room? If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . Virtual Hostess: We most certainly are, Ted. What time should I arrive at the airport? Your reservation is confirmed. Bill Oh excellent. My name is Michelle. Am I right? I'm Michelle, at your service. Guest: No sorry. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. What days do you need that reservation, sir? endstream
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(866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. It is a mid-range hotel. endstream
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All rights reserved. Tanya That's Friday, the 27th? A: Of course. f&!bLEL
`'E9xq Mr. Abrams: Thank you! Lonnie Yes. Calling Diner: Wow, that sounds incredible. Calling Diner: Hi Sara, my name is Ted. Calling Diner: Perfect and thanks for your help. A: Of course! PLS. There are many points you need to understand while taking reservation. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Let's go with the cheaper flight. Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. HOW CAN I HELP YOU? Virtual Hostess: Good evening and thank you for calling Smiths Steak House. READ BELOW. Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. I will also be sure to include our address so you can find us easily. Goodbye. B: Great! But unfortunately the hotel is fully occupied and no room is available. That's S A N D A L S. B: That won't be a problem. Calling Diner: Thats doable. The flight number is NWA 476. We look forward to seeing you in New York! B: That's 626-555-1739. And, uh, Id like to request avegetarianmeal. Is that acceptable, sir? Your reservation is now verified, so all I need is your phone number. B: Fantastic! This is XXX hotel. My phone number is 626-555-1739. Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps I would like to book a room for next week. 2017-2023 Lingua.com. Carefully look at their dialogues: Reservation Officer:Good Morning. A: Yes, that'll be just fine. May I have your name, please? to change a reservation. A: How much per night are we talking about? Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. I see. B: Perhaps you didn't know that we have new room rates. Hotel: Should you have any questions or requests, please dial 'O' from your room. B: Thank you, Mr. Sandals. Hotel Receptionist: Certainly mam. My name is Sara; how may I help you today? Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. Hotel Clerk: How do you spell your last name, Mr. Maexner? Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. I'd like to make a reservation for this weekend. The complete conversation between the man making the reservation and the hotel receptionist is included. See you again! But if you don't travel on the coach you should arrive at the airport before 8.30am. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. B: Would you prefer to leave from Los Angeles or Burbank Airport? Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Hotel Receptionist: Thank you madam. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. A: That's a reasonable price. Caller: Alright. This is Capitol Hotels in Washington, D.C. How may I help you? Reservation Officer: Sure Madam. May I help you? Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. This is Capitol Hotels in Washington, D.C. How may I help you? Copyright @ 1998-2023. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Lonnie This Friday. Use Up/Down Arrow keys to increase or decrease volume. Save my name, email, and website in this browser for the next time I comment. A: It's 626-555-1739. A: Definitely nonsmoking. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! Tess, speaking, How can I help you? To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. I cant guarantee you but I hope you will get single room there. Guest: Great. B: Thank you, Mr. Sandals. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. Travel Agent: It's only $980. Hotel Receptionist: What type of room do you like to reserve, mam? Can you do me a favor then? Review the key vocabulary and the sample sentences. Travel Agent: Sure, no problem. Guest: Ok, thanks. GUEST: I AM CHRISTIAN LABONETE. B: Each night will be $308. B: I'm happy to hear that, sir. A: Maybe. Caller: And what are thedepartureand arrival times for each of those flights? Could I have your full name, please? Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. Performance & security by Cloudflare. Receptionist: I am glad that I could help you today. An item isn't available Randall Davis. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. Now, does a queen sound okay? :) Thanks so much for watching. Calling Diner: Email would be best; it gets sent to my cell. You can collect your ticket at the airport booking-office number 4. A: Possibly. 00:00 00:00 Woman: Hello. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. Click to reveal Let me check our computer here for a moment. Caller: Whoo. B: Hi, Mr. Sandals. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Your IP: What can we do for you? To confirm Ted, I have you booked for 2 at 9:00 pm tonight. STEP 4 - Finish with a courteous call-closing statement. November 25, 2019 at 8:18 pm . Explore the latest videos from hashtags: # . lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. This website is using a security service to protect itself from online attacks. First, are you guys offering any dinner specials this week? How did the agent resolve the concern/issue?3. Virtual Hostess: It has been my pleasure. Are these facilities available for all hotel guests? This is Cherry speaking, how may I help you today? Cloned 30,075. What time do you close tonight? Would you like to make a reservation? Their number is 123456789. B: Hello, Mr. Sandals. A: I will be traveling to Aspen, Colorado. Here we will share 2 real life scenario. Now you have been booked, Ms. Jones. Thank you for doing business with us, Mr. Sandals. Welcome to the Westin Hotel C: Hi, Good morning. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. - Thank you. Mock sales calls should be part of onboarding, training, and continuous development. When do you need the room? Please tell me how can we help you. Please tell me the days you'll be here. Guest: Well, a double-bedded room with AC and other facilities at least. This allows your new virtual hostess team to book and handle reservations in real-time. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? I can text you our address so that you can easily find us with a Google maps if youd like. A: That price is perfectly acceptable. It was a pleasure. Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! A: That would be 626-555-1739. I hope you and your wife enjoy dinner tonight and have a wonderful time for the remainder of your vacation. Have a nice day. For how long does Mr. Abrams plan on staying at the hotel? We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. You can cancel up to five days in advance and we will refund your deposit. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? Guest: Why not? You take care. Hotel Receptionist: May I have your contact number, madam? Reservation Officer: Its my pleaser madam. Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. Man: Well, how much is the non-smoking room on the 20th? Randall Davis. . Receptionist: Yes, all hotel guests are allowed access to those facilities. Would you like me to book a reservation for you and your party for a specific time? Review the key vocabulary and the sample sentences. Listen to the recording on hotel reservations and read along with the conversation. That's not bad. 2. Hotel Receptionist: Sure madam. 2. Hotel Clerk: $80 dollars, plus the 10% room tax. Here are your tickets. Here is a brief overview of how we receive calls on your restaurants behalf. Step-2: Greet the guest properly. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. Im flying to Helsinki, Finland. (GEMS)4. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. When does Mr. Abrams plan on giving the hotel his credit card information? What's the actual price? Lets go withthe cheaper flight. Hold on for few seconds. A: My plans are to be there April 14th to the 17th. A: I quit smoking, so nonsmoking. Copyright @ 1998-2023. Read the complete Terms of Use for more information. The coach leaves for the airport at 6.15 am. Reservation Officer: Sure madam. Mock Call Script Sample/ Call Simulation Sample The 7 Steps of Call Flow Step 1: Open the call (always). Let me see here. % Hotel XYZ (Name of the Hotel), Reception. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? My name is John Sandals. <> Talking over telephone needs skill, knowledge and training. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. Dear Readers, this is just a sample conversation. STEP 3 - Ask the customer if there is anything else that they can be helped with. How can I help you? And the view of the city is great, too. What can the agent improve on? Calling Diner: Oh wow, that would be great. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. me to have a short recap of what we have discussed today. We ask that you refrain from wearing flip flops, ball caps and tank tops. I'm glad we could take care of that for you, [Customer Name]. Will that be OK? Do you find that acceptable, sir? It's area code 626-555-1739. Calling Diner: No Sara, youve been great. Hotel Receptionist: Sure, madam. Hotel Receptionist: I repeat917494-4476. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. B: Not a problem. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. A: Sure, John Sandals. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. Guest: Yes, thats right. hb```f``R@(
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Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Travel Agent: Freedom Travel. Our call center agents will be trained on this information in order to properly assist your calling guests. Please answer all questions about the text: Press Enter or Space to show volume slider. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? 26 0 obj
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Man: Oh, thats a little too expensive for me. May I know the specific date for the reservation? B: That should be no problem. May I have your full name, please? Comments, requests, suggestions, drop them in the comments. The IIPS Framework. I would like to make reservations, please. A: Certainly. 3. Hotel Clerk: Hello. Reply. Read the complete Terms of Use for more information. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. https://esllab.b-cdn.net/audio/mp3/flight.mp3. Now, is a queen-size bed okay? Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. What days will you need a room? STEP 1 - Briefly summarise what has been accomplished on the call. Now, Mr. Sandals, about the room, smoking or nonsmoking? B: Great, Mr. Sandals. A: Friday afternoon, April 14 through Monday morning, April 17. Reply. MAY I KNOW WHOSE ON THE LINE? By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. B: It'll be $308 nightly. I'm John Sandals. Lonnie Yes, I would. Hotel Receptionist: You are most welcome, madam. #CancellationOfReservation #HotelReservation #FrontOfficeOperations CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. 0
stream All Rights Reserved. is closed for the season. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Receptionist: Sure! [Okay] And when will you be returning? Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . All rights reserved. Oh, and Id like the cheapest flight available. Guest: Ok. Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. Thank you so much for choosing our hotel, sir! Step 2: Empathize, apologize or assure (whichever applies). Can I book a reservation for 2 at 9:00 pm? Is that okay with you, Mr. Sandals? Travel Agent: Okay. Goodbye. The email is TRobinson@xmailbox.com. Yes, but you will have to confirm this reservation at least two hours before departure time. B: Very good. Your reservation is in our computer. For more information on Specialty Answering Service, including additional sample scripts, visit us at: www.specialtyansweringservice.net Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. B: That is what I am here for. B: Nonsmoking. A: I need a room for a few days. This is Tanya. B: Most of our clients prefer nonsmoking. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. Your name is Sabrina. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. A: Please tell me the price, so I can make a decision. B: Next question: Is a queen-size bed okay? Caller: Alright. I'm Michelle, at your service. November 25, 2019 at 8:18 pm . By the way, how much is it? Now, about the bed, is a queen-size okay? A phone call to reserve a hotel room in English. But I like nature most. 43 0 obj
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I made this \"interactive\" so that I'm not the only one talking about the topic. AGENT: THANK YOU! Nonsmoking. The new website is trainercreative.com but I'm still working on it, whew! Guest: 257 Park Avenue South, New York, NY 10010, USA. Gender: Male or Female. 00:00 00:00 Hotel Clerk: Hello. Check your understanding by answering the questions about the text. Hotel Receptionist: How do you spell your name, Ms. Stephany? Goal: Get all the important information from the caller. Mary Jones: . Be assured that we will also decorate the room in best possible way. In fact, our all single rooms are occupied for next 5 days. Do you need a room with one bed or two? B: That'll be nonsmoking. Voice Age: Young Adult. I would like to reserve a room from the 5th of April for 5 days. Just give me a minute, let me check. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. Agent: Okay Mr. Torres, your reservation code is R143. Travel Commercial Voice Over Script Example 1: The Center of Travel.com. Hotel Receptionist: Good Bye, MrsStephany. Discover short videos related to mock call for hotel reservation script exercise on TikTok. Alex Thank you. All we need now is a phone number. 54.36.126.202 Our prices are now slightly higher. Sunnyside Inn. And could I have your name please?
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