They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. ', referring to the nuclear power plant in Ignalina, mean? Realtime status of outages and problems with service providers. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. I thought these forums were public. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. First, call the service provider's phone number listed on your bill. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. Below is a sample of our national line up. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Spectrum tech caused this and just left, who does that? Crumbling concrete porch? Click the "New message" (pencil and paper) icon. The first step is to be sure you know the difference. Who has the worst service. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. It only takes a minute to sign up. They'll come mark their lines. So, the bigger question, why does it keep happening? Realtime status of outages and problems with service providers. Need for water pressure regulator when increasing supply line. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Advertisement. Learn more about Stack Overflow the company, and our products. To learn more, see our tips on writing great answers. What happens when the person who buys your house calls for a locate? Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. Generally, you'll have to pay the utility to move it. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. So, what can you do if youre dealing with an unburied cable in your yard? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? First, call the service providers phone number listed on your bill. And its a new box. This option is available 24 hours a day, 7 days a week. Are you able to view a service point for local cable tv service in either direction? Shortly thereafter, that video went viral at more than 2 million views. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. I am located in the US(Minnesota). It's not them. Thanks for escalating this Rustyben. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. Seems easy enough for a coaxial/tv cable. Call 800.288.2020 and select Repair. Williams suspects the cable is Comcasts because the cable is above ground. The best answers are voted up and rise to the top, Not the answer you're looking for? power is back on but no internet. The most recent Spectrum outage reports came from the following cities: @Ask_Spectrum is there an outage in my area? After completing this captcha request, you can continue to access the site as normal. We have live sports, international channels, and premium channels, and pay-per-view extras. Try visiting the following official links: We are happy to look into this further. -JB. You can click my name (ComcastJoeTru) to view my profile and send me a private message. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. In 2016 Spectrum acquired Time Warner Cable. @GetSpectrum what the hell!!! When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. Find out what is going on. FIX THIS. Move a gas meter 150ft or install your own gas line? At the moment, we haven't detected any problems at Spectrum. ^JC, We are glad that this working and apologize for the inconvenience. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. It's your service or modem. To see the lineup available at your location, click here. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. They can resolve the problem. Typically there is contact information on the pole itself referencing who "owns" the pole. I can't go anywhere else to work for obvious reasons. @GetSpectrum internet out twice today so far. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. The owner of the cable needs to be involved. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. Let us know if you find downed or uncovered wires or cables in your area. Latest outage, problems and issue reports in social media. If additional resources are needed (bucket trucks, street closures, etc.) If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. We miss Time Warner. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. Some utility companies mark or paint their lines. It's possible as part of the outage it will be fixed. @Ask_Spectrum is there an internet outage in 40214 zip code? So we checked and discovered she may have to pay for the repairs, unfortunately. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. We have called and spoke to multiple, nice service reps. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Called xfinity x7!! Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Now I'm furious. I had my yard marked for utilities before digging for new landscaping(trees, etc). Want easy home advice delivered right to your phone? Connect and share knowledge within a single location that is structured and easy to search. Frustrations? All rights reserved. Your service is a joke. No one out at all. $80 a month for JUST WIFI? Please enable Cookies and reload the page. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Just watch out for your own sprinkler systems. If there is a weblink to report these issues, please send it to me. -JB. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? However, they didn't prune anything near the cable. Type your message in the text area near the bottom of the window. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? The "Xfinity Support" graphic replaces the "To:" line. Disappointed and concerned. We can most definitely take a further look at this issue. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. Who is responsible to relocate cable TV line? STOP WITH THE EMERGENCY ALERT SYSTEM!! Spectrum serves homes and businesses in 25 states. In most states you need to call before you dig. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. . We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. My hardline connection to my PC never has connection issues. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Say "No account." Criterion Digital 2023. Thats a drainage problem. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? I must say the third young man was very helpful and didn't try to pawn me off on someone else. @ATT or @johnsoncontrols or maybe @GetSpectrum. This material may not be published, broadcast, rewritten, or redistributed. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Like Chris says, you'll likely have to pay for this. Thats exactly what happened to Carole Meyer in Fishers. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. Your service is a joke. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Remember: This number is just for unburied ground cables. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. . For more information, please see our Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. A: Cable and phone wires dont carry current, so its safe to remove them. @Ask_Spectrum We have DMd for 2 days. He would also remove the phone and cable boxes and all the wiring once connected to those services. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Typically there is contact information on the pole itself referencing who "owns" the pole. I hate your company so much. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! If wires are coming in off a pole, the very top wires are Pepcos, she said. How to check for #1 being either `d` or `h` with latex3? Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. The cable looks like it's still connected at both ends and that it's just sagging down.. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Thanks for contributing an answer to Home Improvement Stack Exchange! Having problems? ET. Unfortunately, the cable TV line runs diagonal across my entire back yard. These are part of the PSE&G system. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. what number and what do i say to get in touch with people. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. How can I mark capped drip line outlets from irrigation systems? @Ask_Spectrum we are trying to watch the congressional hearing!!! Where is the line down? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. If you are having issues, please submit a report below. FIX THIS. Enter another ZIP to see info from a different area. In most cases, these lines are installed when your home's being built. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Custumor service pretty much gave me an "oh well, that's what it is" response. This **** goes out MULTIPLE TIMES a day! I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. rev2023.4.21.43403. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Is it in the street, your yard, etc.? This morning I was on the phone for 45 minutes trying to get a work order for a line change out. A few years ago Spectrum acquired Time Warner Cable. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. There's no good answer on why the burying of cables is sometimes forgotten. I have tickets in and it has been two months. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Plot a one variable function with different values for parameters? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Zip 90004. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. Terrible service I want a credit for the downtime and the poor service. Criterion Digital 2023. @GetSpectrum internet out twice today so far. The following are the most recent problems reported by Spectrum users through our website. How can I pause and rewind live TV using the Spectrum TV app? Are you experiencing issues or an outage? If you are experiencing problems with Spectrum, please submit a report below. Customer service has been useless!!!. @Ask_Spectrum we are trying to watch the congressional hearing!!! AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. I filled and reseeded and you wouldn't even know it was there. In the 'To' field, type 'Xfinity Support'. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew.
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