consumer rights act 2015 criticism

/Type /Group 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R /F2 48 0 R /Contents 89 0 R However, there are some minor additions: Undoubtedly, the main impact of the CRA in relation to the supply of goods will be as a result of the new three-tier remedy structure that will usually apply when a trader breaches the standards contained in the Act. See Sch 1, para 53, CRA. 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R /F6 52 0 R Does the Consumer Rights Act 2015 represent a valuable consolidation of EU and UK consumer policy, or are EU rights being absorbed into a distinctive national framework of consumer rights? >> /StructParents 7 /ExtGState << Above n 45, at 564. 256 0 R 256 0 R 256 0 R 256 0 R 256 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R /Contents 93 0 R 342 0 R 342 0 R 342 0 R 343 0 R 344 0 R 344 0 R 344 0 R 344 0 R 344 0 R 345 0 R 170 0 R 171 0 R 172 0 R 173 0 R 453 0 R 180 0 R 181 0 R 182 0 R 188 0 R 189 0 R When it comes to the provision of services, the CRA largely reflects the relevant provisions of the Supply of Goods and Services Act 1982. 393 0 R 394 0 R 400 0 R 401 0 R 402 0 R 483 0 R 409 0 R 484 0 R 410 0 R 411 0 R Google Scholar. Ksler, above n 87, at [75]; Matei v SC Volksbank Romania SA (C-143/13) [2015] 1 WLR 2385, at [74][75]. /Contents 88 0 R 3. /Resources << /S /Transparency Google Scholar; 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R /GS7 53 0 R 231 0 R 231 0 R 231 0 R 231 0 R 231 0 R 231 0 R 232 0 R 232 0 R 232 0 R 232 0 R /CS /DeviceRGB 267 0 R 267 0 R 267 0 R 267 0 R 267 0 R 267 0 R 268 0 R 268 0 R 268 0 R 268 0 R Where goods are supplied by reference to a model seen or examined by a consumer before they enter into a contract (e.g. Case C-168/05 Mostaza Claro v Centro Movil Milenium SL [2006] ECR I-10421, at [38]. /MediaBox [0 0 595.32 841.92] This essay will analyse the Consumer Rights Act 2015 ('CRA 2015') as it is a significant element of the government's reform of consumer law in the UK. >> /S /Transparency /F1 47 0 R >> >> /Group << /GS8 54 0 R If you bought your car after 01 October 2015, the Consumer Rights Act 2015 applies. /CS /DeviceRGB Interfoto Picture Library Ltd v Stiletto Visual Programmes Ltd [1989] 1 QB 433. /Contents 75 0 R /GS8 54 0 R << /StructParents 26 >> /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] On the difficulties arising from not including the CRD within this consolidating Act, see Google Scholar. /GS8 54 0 R View all Google Scholar citations /ExtGState << /Parent 2 0 R music on a CD), but is increasingly being provided in intangible form (e.g. v OTP Jelzalogbank Zrt [2014] 2 All ER (Comm) 443. The Consumer Rights Act 2015 seeks to consolidate in one place key consumer rights covering contracts for goods, services and digital content, and the law relating to unfair terms in consumer contracts. Total loading time: 0 /CS /DeviceRGB 7 [180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 184 0 R 184 0 R 185 0 R 185 0 R 185 0 R /F5 51 0 R >> Trstenjak, V Procedural aspects of European consumer protection law and the case law of the CJEU (2013) 21 Eur Rev Private L 451.Google Scholar. /F5 51 0 R /Font << /F1 47 0 R CrossRefGoogle Scholar; /Type /Page /Type /Page 16. /Contents 91 0 R On provision of the repaired or replaced goods the consumer has either the remainder of the thirty (30) day period or seven (7) days, whichever is the longer, in which to reject the goods if they still do not conform to the contract. /S /Transparency >> endobj 96. /GS8 54 0 R 8. >> 208 0 R 208 0 R 208 0 R 208 0 R] 36 0 obj Note that s 19(5) deals separately with s 12, providing that if the trader is in breach of a term that s 12 requires to be treated as included in the contract, the consumer has the right to recover from the trader the amount of any costs incurred by the consumer as a result of the breach, up to the amount of the price paid or the value of other consideration given for the goods. Penzugyi, above n 87, at [46][48]; Joined cases C-240/98 to C-244/98 Ocano Grupo Editorial SA v Quintero [2000] ECR I-4941, at [25][27]. Understanding unfair contract terms 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 405 0 R 40 0 obj /GS7 53 0 R /F5 51 0 R /Font << 345 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R Environmental, Social and Corporate Governance, Franchising, Distribution, Agency and IP Licensing. 26 [387 0 R 388 0 R 389 0 R 390 0 R 391 0 R 392 0 R 393 0 R 394 0 R 395 0 R 395 0 R Zimmermann, R Contract law reform: the German experience in Vogenauer, S and Weatherill, S (eds) The Harmonisation of European Contract Law (Oxford: Hart Publishing, 2006), pp 8687.Google Scholar. The Act has been lauded as an immense upheaval of consumer law due to the integration of eight existing pieces of legislation into one. /Contents 90 0 R /Font << /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] These measures will not be dealt with in this paper, although it should be noted that UK competition law is now heavily influenced by EU law: see >> /StructParents 18 Close this message to accept cookies or find out how to manage your cookie settings. Unfair Terms in Contracts Law Com No 292/Scot Law Com No 199/Cm 6464, 2005. /MediaBox [0 0 595.32 841.92] /Group << No customer in a thousand ever read the conditions: Thornton v Shoe Lane Parking Ltd [1971] 2 QB 163, at 169. >> Google Scholar. /GS7 53 0 R /Group << 24 [360 0 R 361 0 R 362 0 R 363 0 R 364 0 R 365 0 R 366 0 R 367 0 R 368 0 R 369 0 R 15. Luckily, we've condensed what we believe to be the most important parts, so you don't have to sift through it all yourself. >> /F8 64 0 R 12. 15 [259 0 R 260 0 R 261 0 R 262 0 R 263 0 R 263 0 R 263 0 R 264 0 R 264 0 R 264 0 R << 395 0 R 395 0 R 395 0 R 395 0 R 395 0 R 396 0 R 396 0 R 396 0 R 397 0 R 397 0 R /F1 47 0 R 41. stream Staudenmayer, D The Directive on the Sale of Consumer Goods and Associated Guarantees a milestone in the European consumer and private law (2000) 4 Eur Rev Private L 547 >> Summary. >> 108. CSD Art 1.2(a): any natural person who, in the contracts covered by this Directive, is acting for purposes which are not related to his trade, business or profession. /F4 50 0 R The main provisions of the Consumer Rights Act come into force on 1 October 2015 but what exactly has changed and what should businesses be doing to comply? 105. /F5 51 0 R 238 0 R 238 0 R 238 0 R 239 0 R 239 0 R 239 0 R 239 0 R 239 0 R 239 0 R 239 0 R] 'In developing proposals for the Consumer Rights Act 2015, the Government has taken into account the denitions and measures contained within the CRD and, as far as appropriate, has made the Act consistent with the CRD, . 25. 10 0 obj /F5 51 0 R 35. /CS /DeviceRGB /StructParents 4 /ExtGState << /F1 47 0 R /F6 52 0 R Published online by Cambridge University Press: 97. /Group << 120. 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R /GS8 54 0 R See << /F2 48 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 268 0 R 268 0 R 268 0 R 268 0 R 268 0 R] 198 0 R 198 0 R 198 0 R 198 0 R 198 0 R 198 0 R 199 0 R 199 0 R 199 0 R 199 0 R The 2015 Act goes on to say that the quality of goods includes their state and condition and takes into account: the fitness for all the purposes for which goods of that kind are usually supplied. /StructParents 23 /F1 47 0 R /Tabs /S 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 179 0 R An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes. December 22, 2015. << /Contents 61 0 R /F4 50 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 347 0 R 347 0 R 347 0 R 347 0 R 20. /Dialogsheet /Part 144. /Font << Google Scholar, above n 87, argued, however, that in many cases the court would be unlikely to encounter any particular practical difficulties in ascertaining the relevant facts: at [113]. >> /F12 77 0 R /F5 51 0 R Back in October 2015, the CRA was believed to be one of the most significant overhauls of consumer rights in recent history. >> >> The exemption allows such terms to escape from the usual fairness test, which has been imported from the UTCCRs. This is similar to the longstanding rule on sale by sample that appears in the SGA and is now reflected in the CRA. 28 [409 0 R 410 0 R 411 0 R 412 0 R 413 0 R 414 0 R 415 0 R 415 0 R 415 0 R 415 0 R /ExtGState << /F1 47 0 R 29. All supplies of goods to consumers are covered by the CRA (e.g. /F4 50 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R Article 3, CSD. 9 0 obj /F1 47 0 R See /Resources << >> >> /F12 77 0 R /MediaBox [0 0 595.32 841.92] 25 [372 0 R 373 0 R 374 0 R 375 0 R 376 0 R 377 0 R 378 0 R 379 0 R 380 0 R 380 0 R Digital content will often be supplied in tangible form (e.g. 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R 358 0 R One might consider also the use of the rather clumsy phrase not individually negotiated. 1. /Type /Catalog /Resources << << 19. The standards consumers can expect in relation to goods largely reflect those contained in the Sale of Goods Act 1979 ("SGA"), including that the goods will be of satisfactory quality, be fit for purpose and match their description. endobj Whittaker, S Judicial intervention and consumer contracts (2001) 117 L Q Rev 215 endobj 6. 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R 342 0 R Alexander Hickey KC Call 1995 King's Counsel 2016 Martyn Naylor 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R endobj << 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R As acknowledged by the government in its Explanatory Notes to the Act, at [5]. >> >> See Art 8(2), CSD and, generally, Congratulations on the PhD and I am glad to see you found your way home to UEA. /StructParents 17 Google Scholar, who argue that case-law had implicitly raised the effectiveness threshold that national procedural rules for the enforcement of EU rights must meet. /MediaBox [0 0 595.32 841.92] Section 62(5), implementing Art 4.1 of the Directive. It should be noted, however, that not all Member States have implemented the requirement for non individually negotiated terms; eg Austria, Czech Republic, France, Finland and Sweden. /Group << It is designed to bring together, improve and update UK consumer law and its main provisions will come into force on 1 October 2015. 277 0 R 277 0 R 278 0 R 279 0 R 279 0 R 279 0 R 279 0 R 279 0 R 280 0 R 280 0 R /F5 51 0 R /CS /DeviceRGB /Annots [55 0 R] >> See Pt 5A, Sale of Goods Act 1979 and similar provisions under Pt 1B of the Supply of Goods and Services Act 1982. /MediaBox [0 0 595.32 841.92] UTD Art 2(b): any natural person who, in contracts covered by this Directive, is acting for purposes which are outside his trade, business or profession. /F4 50 0 R /GS7 53 0 R The CRA introduces a new regime specifically for digital content defined as data which is produced and supplied in digital form and offers some welcome clarity as previously it was often unclear as to whether digital content should be categorised as goods or services in certain contexts. /Contents 84 0 R /K [94 0 R 95 0 R 96 0 R 97 0 R 98 0 R 99 0 R 447 0 R 100 0 R 101 0 R 102 0 R /F4 50 0 R /ExtGState << The Report of the European Commission on the implementation of the CSD, for example, found significant diversity between national laws as a result of the use of the minimum clause and the various regulatory options provided by the Directive: Commission Communication on the implementation of Directive 1999/44, COM (2007) 210, 24 April 2007, at [12]. endobj Fairness of variation terms in financial services consumer contracts under the Consumer Rights Act 2015 www.bsa.org.uk @BSABuildingSocs 3 (v) Purpose of the unfair contract terms provisions It is important that regulators, courts and ombudsmen do not over-interpret the unfair contract terms provisions, stretching them beyond their explicit /MediaBox [0 0 595.32 841.92] Jones, A and Sufrin, B /Type /Group 14 0 obj /MediaBox [0 0 595.32 841.92] >> 132. /F9 65 0 R << /ExtGState << /Type /Page << /Type /Group 232 0 R 232 0 R 232 0 R 232 0 R 233 0 R 233 0 R 233 0 R 233 0 R 233 0 R 233 0 R 290 0 R 290 0 R] /Parent 2 0 R Competition Law (Oxford: Oxford University Press, 8th edn, 2015) pp 77 ffCrossRefGoogle Scholar. /Group << It is worth bearing in mind that the statutory remedies in the CRA (whether relating to goods, services or digital content) do not prevent the consumer from seeking other remedies, such as suing for breach of contract, but there can be no double recovery. >> %PDF-1.5 19 [304 0 R 305 0 R 306 0 R 307 0 R 308 0 R 309 0 R 309 0 R 309 0 R 309 0 R 310 0 R /S /Transparency Chen-Wishart, M Transparency and fairness in bank charges (2010) 126 L Q Rev 157 >> /F4 50 0 R /F4 50 0 R << /StructParents 0 /Font << /StructParents 14 endobj 149 0 R 149 0 R 150 0 R 150 0 R 150 0 R 150 0 R 150 0 R 150 0 R 150 0 R 150 0 R Note that s 2(8) sets out the definition of goods, which does derive from Art 2(3) of the CRD. /Workbook /Document /Type /Group >> /Marked true >> >> /GS7 53 0 R The consumer is entitled to treat the contract as at an end and receive a refund, but must make the goods available for collection by the trader. 18 0 obj /GS8 54 0 R /Resources << 289 0 R 289 0 R 290 0 R 290 0 R 290 0 R 290 0 R 290 0 R 290 0 R 290 0 R 290 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R 238 0 R EU Competition Law: Text, Cases and Materials (Oxford: Oxford University Press, 6th edn, 2016) ch 13CrossRefGoogle Scholar; 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R 276 0 R Codification: the future of English consumer law? Eur J Consumer & Market L 12 at 20 /CS /DeviceRGB 12 0 obj Google Scholar; << After the Unfair Contract Terms Directive: recent European Directives and English law, The Sale and Supply of Goods to Consumers Regulations, Consolidation and simplification of UK consumer law, Department for Business, Innovation & Skills (BIS), Enhancing Consumer Confidence by Clarifying Consumer Law, The transposition of the Consumer Rights Directive into UK law: implementing a maximum harmonization directive. 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R /F6 52 0 R >> /Type /Page These are areas where there has been considerable activity at both a national and EU level. >> /Macrosheet /Part /ExtGState << a car on a showroom floor or a TV in a department store) the goods must match the model, unless the relevant differences are brought to the consumers attention before they enter into the contract. But what are the main changes and how should businesses selling to consumers prepare for the CRA's implementation? Consider, however, the recent case of Case C-110/14 Costea v SC Volksbank Romnia SA ECLI:EU:C:2015:538 (3 September 2015). The Consumer Rights Act 2015 (the "CRA") has been billed as the biggest overhaul of consumer rights in a generation. Google Scholar. /Parent 2 0 R /F6 52 0 R /ExtGState << /ExtGState << /ExtGState << The Unfair Contract Terms Directive through the practice of the Court of Justice of the European Union: interpretation or something more? Paula Giliker, Professor of Comparative Law, University of Bristol Law School, Wills Memorial Building, Queens Road, Clifton, Bristol BS8 1RJ, UK. /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] /S /Transparency /F4 50 0 R 34 0 obj What is the Consumer Rights Act, and how does it affect my vehicle purchase? /F1 47 0 R Riefa, C Codification: the future of English consumer law? (2015) 4 >> Transposed originally under Reg 3(2) UTCCR 1994 and then Reg 6(2) of the UTCCR 1999. Clarified as a natural person in the Explanatory Notes, at [36]. >> << Kenny, M (2011) 19 Eur Rev Private L 43 /Resources << /Header /Sect 02 January 2018. /GS8 54 0 R /Font << 330 0 R 330 0 R 330 0 R 331 0 R 332 0 R 332 0 R 332 0 R 332 0 R 332 0 R 332 0 R /GS7 53 0 R The transposition of the CSD received criticism from the Davidson Review in . Part 2 of the CRA will replace the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs), inits entirety, and the Unfair Contract Terms Act 1977 (UCTA) in so far as it affects consumer contracts. 68. /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] /Textbox /Sect /F5 51 0 R endobj /GS7 53 0 R /CS /DeviceRGB 10. /MediaBox [0 0 595.32 841.92] /Type /Page This paper will examine the extent to which the Act promotes the objectives of these Directives and the implications of the result of the June 2016 referendum that the UK should leave the EU. /Parent 2 0 R Hondius, E The notion of consumer: European Union vs. Sections 62(1)(3), implementing Art 6.1 of the Directive. 407 0 R 407 0 R 407 0 R 407 0 R 407 0 R 408 0 R] 3. 22 0 obj This concept developed in the free movement case-law of the CJEU but has since been applied more broadly, notably in the Unfair Commercial Practice Directive 2005/29/EC OJ L 149 (11 June 2005) pp 2239 (see Recital 18 and Art 5). 321 0 R 321 0 R 321 0 R 321 0 R 321 0 R 321 0 R 321 0 R 321 0 R 321 0 R 321 0 R /GS8 54 0 R This replaces the current two-tier system available under the Sale and Supply of Goods to Consumers Regulations 2002 ("SSGCRs"). 462 0 R 225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 240 0 R 241 0 R 242 0 R The three-tier structure generally operates as follows: This is a brand new statutory remedy which is available within the first thirty (30) days of the goods being supplied, unless the expected life of the goods is shorter (e.g. /CS /DeviceRGB /Type /Pages 95. See eg, recently in relation to the 1993 Directive, Case C-537/13, iba v Devnas ECLI:EU:C:2015:14, at [22] and Case C-488/11 Asbeek Brusse and de Man Garabito EU:C:2013:341, at [31]. /Font << << 93. 301 0 R 301 0 R 301 0 R 301 0 R 302 0 R 302 0 R 302 0 R 302 0 R 302 0 R 302 0 R April 27, 2021 / by Paul Bischoff Encryption laws: Which . /ExtGState << /Font << See /Group << /Contents 80 0 R /Group << /Filter /FlateDecode /Tabs /S CrossRefGoogle Scholar, who notes that contrary to the original proposal of the European Commission, the European Parliament and Council had almost unanimously opted for a two-stage solution. /F5 51 0 R /Contents 56 0 R 26 0 obj >> 319 0 R 323 0 R 475 0 R 324 0 R 325 0 R 326 0 R 476 0 R 328 0 R 333 0 R 477 0 R endobj >> 38 0 obj /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] Straetmans comments that the internal market-building process had (and still has) a strong bearing on the development of the European consumer concept: 150 0 R 150 0 R 150 0 R 151 0 R 151 0 R 151 0 R 151 0 R 151 0 R 151 0 R 152 0 R /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] /CS /DeviceRGB 11 0 obj 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R /Type /Page Schulte-Nlke, H, Twigg-Flesner, C and Ebers, M (eds) EC Consumer Law Compendium (Munich: Sellier, 2008)Google Scholar. >> 437 0 R 437 0 R 437 0 R] Time limit for short-term right to reject 23. 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R << /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] /S /Transparency 162 0 R 162 0 R 163 0 R 163 0 R 163 0 R 164 0 R 164 0 R 164 0 R 165 0 R 165 0 R >> /F4 50 0 R /StructParents 27 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R European consumer protection law: curia semper dabit remedium? /ExtGState << /MediaBox [0 0 595.32 841.92] /Contents 76 0 R It's nice that I can still find such cool articles. /Tabs /S Case C-484/08 Caja de Ahorros y Monte de Piedad de Madrid [2010] ECR I-4785, at [34]. The statutory remedy for breach of these terms under the CRA is usually a right to recover costs incurred as a result, up to the whole price paid. In the case that the trader breaches the requirement that it has the right to supply the goods, a longstanding requirement under the SGA that has been imported into the CRA, the consumer is entitled to reject the goods for a full refund. 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R] /F6 52 0 R /S /Transparency /F4 50 0 R /Type /Group The above rights and remedies will not apply where digital content is genuinely being supplied for free. 107. /F4 50 0 R t. e. The Consumer Rights Act 2015 [1] is an Act of Parliament of the United Kingdom that consolidates existing consumer protection law legislation and also gives consumers a number of new rights and remedies. 358 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 441 0 R] music on a CD) then it will be subject to the digital content standards. Previously: adequacy of the price or remuneration. /GS8 54 0 R 33 0 obj /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] "useRatesEcommerce": false >> 140 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R 141 0 R /F6 52 0 R /F5 51 0 R /Type /Group /Group << 106 0 R 106 0 R 106 0 R 106 0 R 106 0 R 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R CrossRefGoogle Scholar, who notes, however, that this reluctance is shared by other European national courts. It is also available if the service is not performed within a reasonable time or in line with information given about the trader. 123. 322 0 R 322 0 R] endobj >> See Case C-279/12 Fish Legal and Shirley [2014] QB 521, at [42]; Case C-204/09 Flachglas Torgau [2013] QB 212, at [37]. /MediaBox [0 0 595.32 841.92] the safety of the goods. @]'W(2wFK2fD'{jvy>hw5M[D4vj{Bv,+. >> Cf Pt 1B of the Supply of Goods and Services Act 1982. >> /Type /Group /GS8 54 0 R >> >> /F4 50 0 R 334 0 R 335 0 R 336 0 R 337 0 R 338 0 R 339 0 R 340 0 R 341 0 R 348 0 R 478 0 R 15 0 R 16 0 R 17 0 R 18 0 R 19 0 R 20 0 R 21 0 R 22 0 R 23 0 R 24 0 R /GS7 53 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 201 0 R] /GS7 53 0 R See 14 [250 0 R 251 0 R 252 0 R 253 0 R 254 0 R 255 0 R 255 0 R 255 0 R 255 0 R 255 0 R Any errors remain those of the author alone. /MediaBox [0 0 595.32 841.92] 349 0 R 350 0 R 351 0 R 352 0 R 353 0 R 354 0 R 360 0 R 479 0 R 362 0 R 480 0 R In order to prepare for the implementation of the CRA, most consumer-facing businesses should be: Businesses with queries about the Consumer Rights Act or that require assistance with any of the tasks outlined above are welcome to get in touch using the contact details provided. /GS8 54 0 R See, in particular, Council Regulation 1/2003. and See 116. /F6 52 0 R Member States, The role of the informed consumer in EC law and policy, General clauses and the competing ethics of European consumer law in the UK, Some thoughts on the future European consumer acquis, Fairness and consumer decision making under the Unfair Commercial Practices Directive, Constitutional reasoning in private law: the role of the CJEU in adjudicating unfair terms in consumer contracts, Legal cultures, legal paradigms and legal doctrine: towards a new model for comparative law, Contract law reform: the German experience, The Harmonisation of European Contract Law. Content may require purchase if you do not have access. The Consumer Rights Act 2015 (the "CRA) has been billed as the biggest overhaul of consumer rights in a generation. This does not, as will be seen below, mean that consumers will not have to refer to both the Act and the 2013 Regulations in some cases. /S /Transparency endobj /GS8 54 0 R /F8 64 0 R 248 0 R 249 0 R] 126. The trader must provide the repair or replacement within a reasonable time, without causing significant inconvenience to the consumer and at no cost to the consumer. /Font << 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R 232 0 R Breaches of ss 12 and 15 are dealt with in ss 19(5) and 19(4), respectively. 442 0 R 442 0 R 442 0 R 442 0 R 442 0 R 442 0 R 443 0 R 443 0 R 443 0 R 443 0 R /Type /Page /S /Transparency 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 17 [281 0 R 282 0 R 283 0 R 284 0 R 285 0 R 286 0 R 287 0 R 288 0 R 288 0 R 288 0 R
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