Took my Mini for its yearly service. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. The salesman was a very pleasant & helpful young man. Find out how we combat fake reviews. Its probably my ultimate car and will no doubt see me out. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Also helped with vehicle set up and installing My Mini app explaining everything clearly. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. The entire team at Leeds seem an exceptionally welcoming team. Thank you to everyone who attended our MINI Big Love event. We hope that you'll consider us again in the future.Customer Services. Do you agree with Stratstone - MINI Leeds's TrustScore? Jamie at service reception desk very helpful too. Official MINI Retailer in Leeds. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Clearly they are getting too big a basic wage if they can afford to throw business away. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We hope to be of service to you again! Big thanks Jamie and co, you are doing things right. Here are 8 tips for writing great reviews. Meet the team Monday! I so appreciate it .. a very positive and reassuring experience. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. Never call back never answer questions! Amazing service professional and helpful team. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. We never felt under pressure, and were offered a very reasonable price. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Occasionally we will send out newsletters promoting our offers and discounts. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Collected the car today after he got it sorted in record time. Best wishes, Customer Services. The salesman was a very pleasant & helpful young man. We never felt under pressure, and were offered a very reasonable price. The deals they offer are brilliant and nothing is too much trouble. Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. Very knowledable reception staff took very good care of me. Everything I expected and was promised was done. Lovely courtesy car clean and well presented. Technician provide a very comprehensive report and video. The branch is always available for any assistance that you may need. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. details. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Anyone can write a Trustpilot review. This is now three weeks of silence. Big thanks Jamie and co, you are doing things right. Rang to book car in for emissions problem, fitted me in first thing next morning. Date of experience: 20 February 2022. Very knowledable reception staff took very good care of me. Discover the latest addition to BMW's range of M cars, the New M2. Best wishes, Customer Services. Reply from Stratstone - BMW Chesterfield. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Travelled to dealership to collect car and handover was seamless. Voice your opinion today and hear what 123 customers have already said. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Jaguar Land Rover is to invest more than 15 billion over the next five years to transform the brand into an all-electric vehicle manufacturer in the UK. For context, Elland Road, home of Leeds United, is located within walking distance. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Hi Carole,Thank you for such a positive review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Occasionally we will send out newsletters promoting our offers and discounts. Huge thanks to Ellie, initially, and lastly to Steve and Paul. What are the opening times for Stratstone Mini Leeds? Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? A seamless transaction form start to delivery. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All rights reserved. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! 2023 Trustpilot A/S. I am very pleased you are satisfied with your visit! It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! The friendly attitude, professionalism and patience of Rhiannon was much appreciated. The salesman was a very pleasant & helpful young man. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! We also ensure all reviews are published without moderation. Thank you for taking the time to leave us your rating!Customer Services. Jamie at service reception desk very helpful too. Suggested companies are based on peoples browsing tendencies. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Definitely worth the journey from Cambridge to Hull to collect. Also helped with vehicle set up and installing My Mini app explaining everything clearly. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Rang to book car in for emissions problem, fitted me in first thing next morning. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Kindest regards.Customer Services. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Check out what 115 people have written so far, and share your own experience. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! I think more attention to detail and customer service would make the experience so much nicer. I rang the garage and was told the money would be reimbursed in 5 working days. Be warned, my experience with Stratone mini Leeds was not pleasant.The sale person, however was accommodating and helpful, unfortunately that is where the positives end . Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Very happy with the overall experience. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. . Found a mini in difficult times for me. Thank you for taking the time to leave us your rating!Customer Services. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Amazing service professional and helpful team. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! We are absolutely thrilled that you have rated us so highly! In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". I was regularly kept up-to-date with the progress of my service. Took my Mini for its yearly service. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Got to give a special mention to Rhiannon. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. No sales BS like usual dealers just honest upfront deal. Total incompetence. Centres from all over the country will be taking part in action that makes a difference to their local. I made a complaint and got an automatic "we'll reply in 48hrs" response back. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Hi,Thank you so much for taking the time to review your experience with us. Very knowledable reception staff took very good care of me. I had an MOT, service and also had a new service plan set up. So I could also get my MOT completed on the same day. Find out how we combat fake reviews. Brought a car!! Do not go to stratstone hull bmw!! CarStore (Nottingham Road, Beeston, Nottingham, UK) . Best wishes, Customer Services. Really really poor dealership. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Nothing was too much trouble for him & that made the transaction a pleasant experience. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Contact the Ferrari Dealername and meet the Ferrari team. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. We value your feedback and take pride in providing the best possible customer service! New cars have been difficult to obtain and delays have happened. Thanks again! I rang yesterday afternoon at 17:50. We are absolutely thrilled that you have rated us so highly! Kaz Bilan, sales and Rob Hamilton H. o. b, should be ashamed of themselves. Voice your opinion today and hear what 115 customers have already said. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. For complete peace of mind, rely on an Approved MINI Service Centre. We are absolutely thrilled that you have rated us so highly! We hope to be of service to you again! figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. There was just no enthusiasm from the staff at all. Find your next car at MINI Leeds, where. Holly was a new member of the sales team & in our opinion a great credit to the company. . . We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. For context, Elland Road, home of Leeds United, is located within walking distance. I would highly recommend this dealership if you are looking to buy a Mini. Had BMWs for 25 years and the service just gets worse and worse. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. Very happy with the overall experience. Everything I expected and was promised was done. Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric We are absolutely thrilled that you have rated us so highly! The communication was great and consistent and has been the most straight forward car purchase I have had. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. We value your feedback and take pride in providing the best possible customer service! The branch is always available for any assistance that you may need. Scratched, tyres cracked, carbon fibre loose. Here are 8 tips for writing great reviews. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. 2023 Trustpilot, Inc. All rights reserved. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us.
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