Fine. We are just so disappointed in the fact that there is this level of worst, disrespect, and impatient customer services that exist. Shame on them. Visit a VCF store near you today. I received a gift from a family member and delivery was so inconvenient..the manager was rude unapologetic and acted like I was taking up his time by wondering why I was told my delivery was ten minutes away over an hour ago..I personally will never do business with this companycompletely unprofessional.. Don't waste your time. A month ago (11/3/17) my cousin and I were furniture shopping. I don't want to spend $300+ on a chair, not even accounting for delivery or tax. This is not a joke! Contact Information 4300 E 5th Ave Columbus, OH 43219-1816 Get Directions Visit Website (888) 751-8552 Business hours 8:00 AM - 5:00 PM 1.16/5 Average of 389 Customer Reviews Start a Review. 81 Unresolved. store, led me to drive out to the Balwin Store there were few bumps along the way due to ordering issues, let's blame Covid epidemic for that, I must say that the Ballwin, MO. This time, I was careful to look at the frame and cushion to see if it could withstand my 120 lb frame :) And kudos to the customer service team there, they are extremely nice and gave me absolutely no hassle with the return. The furniture at Value City is just OK. 108 Value City Furniture reviews first appeared on Complaints Board on May 22, 2007. You can find the answer on the brands Instagram account. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. Really!?? They sent Al out on a Friday to evaluate. I would give zero stars for customer service. My furniture is falling apart and guess what NO ONE WANTED TO HELP. But I didn't start it. I would give 0 stars if I could. So when I am given poor quality of customer service I literally start to boil I walked into the store with one of my moms and my daughter(infant in stroller). They have a little clearance/outlet section in the back as well where you might find some good pieces for a decent price as well. And it was the perfect fit! Beware !!!! Value 4.0. She was helped by another man (Eric). When I purchased my bunkbed over a month ago they were on back order which was ok cause we weren't moving to our new house for over a month anyway so I set up deliver for 5/29/15 and specified that I needed an afternoon drop off because we had to work in the morning so today (5/28/15) since I had not received a phone call to confirm time and delivery I called and was told that we are first on the list for drop off at 8:45am and they were not willing to change it for me. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. We made our decision, Terri was professional and efficient in getting my order and details set up. This has been the most unnecessarily, stressful, frustrating purchase ever. He said these words "Oh don't worry sir. I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. While most customers like these options overall, some disagreed with the longevity of some models. The brand also offers loads of deals and discounts on its products, which make them accessible to a wide range of budgets. It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. The sale ended the day before but VC honored the Sale price which made me a very happy customer. The pick up of the furniture was a NIGHTMARE I got there the guy didn't even look before he told me someone already came to pick up my furniture that I already paid for mind you!! The cons: Some problems with durability reported. Its mission continues to be: to provide a furniture destination you can rely on. Customer Service is horrendous. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Never shop at value city again. First off, when we came in, no one greeted us and we had to seek out a sales associate. Sung Koo was very patient and helpful. Yes, I want the slat. Submit a complaint and get your issue resolved. Which clearly brings to mind the old bromine "a bird in hand". This is the second time the furniture delivery service was late, rude and totally unacceptable. Who is the founders of Value City Furniture? I'm sure they thought we were broke and didn't have money to spend which is sad because I walked right out of that store and into another furniture store and spent about 1000 on a couch. About 2 or 3 years ago I purchased a chocolate sofa from Value City on Main street in Columbus, Ohio. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I was done with it - i wanted to talk to the floor manager. It seems to be a pretty nice couch for the price. Then they hung up twice but said the call was disconnected. We called and they said the sofa "fell off the truck" and they may be able to deliver another one sometime the next week. Guess we should have just been looking at it instead?? Yared. They can't refund the money, they can't pick up the wardrobe back, but they can offer 20% off. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio . This mattress is best for people who suffer from joint aches and pains. They offered to exchange my dresser. The selection is nothing to write home about, but the service makes up for it. We called VCF - Tom (he is the crappiest associate i ever talked to - he cares a little about being courteous). Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. SIR, I DON'T CARE I WANT MY COUCH AND LOVE SEAT THAT I PAID FOR, DO YOUR JOB PLEASE!! They had great sale specials and our sales person Sung Koo was great. I know I will NEVER do business with them again Be WARNED! Don't shop here unless you want to be treated like crap and prefer unreliable service putting your furniture delivery far from the original date. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. But the customer service deterred me from making that purchase. I advise anyone looking for quality customer service to choose another option. There are way too many furniture stores in West Michigan to put up with this terrible customer"service". WTF. To the clerks at the desk especially veterans of the business Thankyou. No I was not one of those obnoxious shoppers with a kid.my daughter rarely cries and when we walked in she was as quiet as a mouse. When I called I called corporate to complain and say what terrible service this has been. I would give this zero stars if I could. THIRD TIME! The furniture looks cheap and the prices are too high. I called VCF's corporate office to discuss this HORRIBLE customer service and the woman there told me she would e-mail everything to the regional manager. Before we take a look at the brands most popular items, this Value City Furniture review will quickly point out the key highlights: Value City Furniture is best known for its selection of reclining furniture, dining room sets, and mattresses. Thankyou for your patience your drive, zeal and enthusiasm. That is strike three. Greg gave me a credit and removed the delivery fee. That same year, I bought some ottomans from there. I spoke with customer service who agreed to free shipping for my "inconvenience". Also I will be spreading the word, DON'T SHOP VCF!!! Another top request from shoppers is a new recliner from Value City. I was also told that this is the 10th desk they have returned. Maybe Mr. Smith woke up on the wrong side of the bed. 6 delayed rescheduled deliveries is a bit too much. I went in the store on the 17th and looked around, I ordered a couch which they told me they had in stock. And finally we decided on some furniture and he helped us through all the process. Ways to Pay Your Value City Furniture Credit Card Bill By phone: Call (866) 396-8254 and follow the prompts to make a payment. I thought I could go in the front and just carry it out. Value City Furniture is a large discount furniture chain with over 100 stores. 2 guys in the store told me to go around back but treated me like I was a moron for going in front. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Then he kept rambling on about how he had no help and they want him to do everything himself. The latest complaint Warranty interpretation was resolved on Nov 26, 2014. The fist guy I worked with Issac seemed like he was in some sort of rush. We suggest signing up for the brands newsletter for extra special offers and exclusive promotions. The sale man was a bit aggressive but that is to be expected. We had the nicest man help us. You lost a sale over $139. The brand is popular, having been featured in PR Newswire, NBC, and Furniture Today. The delivery men were great. The brand is committed to providing customers with superior quality home furnishings at fair prices. There are a few different options when it comes to receiving your order once it has been paid for. We found 2 leaning bookshelves and a faux leather sectional with ottoman for our living room. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. From a beautiful king size exclusive gallant white bedroomset, that I was suppose to purchase somewhere else. I will not be shopping here in the future and you shouldn't either! That's not my problem that you can't figure out what to do faster, I informed customer service right away. We zero-ed in on a bed, dresser, mirror, side table + Added a Mattress. I recently purchased a nice couch set from Value City Furniture at Glenburnie/Pasadena on Mountain road I was so excited to be purchasing this couch because it was a real big thing for me to save the money and get the couch that I wanted. We also bought a sofa a while back from Rooms to Go & had a wonderful experience & customer service.just saying. He has an amazing personality. She also basically said it was our fault for signing off in it when we picked it up! Middletown, New Jersey U.S.A. Not one of the 3 acknowledged we were there! I accepted but when the new dresser came the "Driver" seen my dresser and stated that my dresser that I had was in far better shape that the one on the truck. Your guests will be in awe of the glamorous ambiance this dining table set emits. They sent the wrong part and now direct me to the warranty company. It was scheduled to be delivered to me on the 27th. Sign up to receive our free weekly newsletter. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. Surprise! I was explaining to him as to why it was mistake on VCF's side - he cut me off by shouting at me not to yell (i was not yelling but was explaining) and that he would hang the call.
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