purchases from Amazon.com. The stress this has caused me is crazy, awful way to treat customers!!! Sign up for free with your employee details and then pay a membership fee. As many other customers, I purchased 2 Pixel 7 Pros as a part of the trade in promotion. The company recorded turnover of 101.7 million in the 12 months to the end of April 2019 and . NOT ONE member of staff completed an incident form. As an Amazon Associate, we may earn commissions from qualifying Very bad experience. You just top up your account manually and pay for calls/texts/data at your networks rates. perhaps Ealing? They were all helpful, put fraud-prevention Cifas markers on my credit file and cancelled the accounts. Is this true or scam?, In another word of warning, Carphone Warehouse said: We've been advised of an influx of scam callers calling to offer non-existent iPhone deals and this is not a call from Carphone Warehouse.. William Ryan. I haven't received my money to this day. Luckily I'm out of contract in a month so can get away from them. He said it was an internal system and could not provide a copy. Privacy Policy. Carphone Warehouse is also bringing Discount Codes to NHS employees. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Hi Anna, Thank you for your review, we are sorry that you have not received your replacement phone, at Carphone Warehouse and Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.Please contact us via email on trustpilot@currys.co.uk with a copy of the review and also CTP00054 as a reference number in the subject line of your email.Yours SincerelyJim, Absolutely awful. Keep getting told they'll email or call me back. I ordered on Sat afternoon with CPW, got the confirmation email immediately and got sent a email saying its due to leave the warehouse soon, gave me a tracking number and said it WILL be delivered on Friday. Dixons Carphone has admitted a huge data breach involving 5.9 million payment cards and 1.2 million personal data records. So they have to email me with what Voda say, and then I have to ring them back to discuss any next steps. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. No sense that there might be something wrong in their website map. I asked again if she would check in case that was closed too, to save me a wasted journey. It is having a huge impact on all of us and my pursuit to start a business.\r\n\r\nThis has been a complete nightmare, to say the least, and to add insult to literal injury I returned to Carphone Warehouse White City the next day to ask the manager for an incident report. Here from Mon-Fri: 08:00-20:00 Weekends: 09:00 - 17:30. You've been added to our mailing list. You are entitled to keep a handset after your minimum term ends or when you pay to cancel the contract, though there could be a minimum term stipulation. If your handset is locked, your phone provider may be able to unlock it so you can use it with any network, but some may charge a fee or only do it after a certain period. Carphone Warehouse said its 69 standalone . I received an email saying that my phone had screen burn and it was classed as non-working so for that they can only offer 25 + promotional credit. He says they attempted to get his phone bank details multiple times. The latest Tweets from Carphone Warehouse Ireland (@CarphoneIE). I used Carphone Warehouse to move from EE to Vodafone and also wanted to retain my number - big mistake which has cost me over 24hrs in time and tens of thousands in loss of business.CW did not port my number correctly. It may not display this or other websites correctly. Do I need to complain to trading standards and take this to the small claims court for this to be satisfactorily concluded? If you want to cancel your UK phone contract, the good news is you don't have to phone your network provider and listen to their hard sell before leaving. We know because we check' . (Picture posed by model. Use your NHS email to register at Carphone Warehouse and verify your NHS staff identity. We need your email address to verify that your review is genuine. AVOID AT ALL COSTS, NOT WORTH IT, THEY JUST LITERALLY DON'T DELIVER WHAT YOU PAY FOR, Thank you for reaching out to us to let you know of your experience,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for, we are sorry that you have not received your phone that has been ordered. Ill leave it at that until I receive an answer from my e-mail. View the comprehensive list of Carphone Warehouse employees, their locations, business contact details and key personnel. These include email quota issues, your DNS settings, and your email client settings. The response? Its okay to reject, refuse or ignore any requests. Complete scam.offered 30 online for my old phone to trade in,sent it off in their prepaid packaging and then heard nothing for a few weeks even though there site says they will pay out in 3-5 days.After chasing up through their useless call centre was told they hadn't received it even though I had proof of delivery.A few days later received 5 into my bank account for my phone with no email explanation or any further correspondence.Will be reporting to trading standards. Are there back to school sale that offered by Carphone Warehouse? links within this website. While it used to deal in all four of the main networks, it now focuses on Virgin, Vodafone. Confirm Password. I asked if she would enquire at the store to see if tech support was available, she said as far as she knew there was. After over 6 weeks:Trade in - promised initial 15 credited to my account - no sign of the additional 200.Have messaged their trade in helpline twice just to be fobbed off with a standard we'll get back to you in 48 hours. The refund was due to the Note 7 issues, so they initially told me that they would refund via paper check, but I was mistaken, so I refused. To keep your existing mobile number when switching networks, you can phone and ask your current provider for your Porting Authorisation Code or PAC. Just\r\nwhen I was about to be given a reference number I was put through to an automated voice service asking 'how my experience was with Carphone Warehouse today'. If the order has not been completed, the email will include instructions on how the customer can finish it. Service 7 Value 5 Shipping 4 Returns 4 This scammer rang back with another spoofed number but this showed up on my phone as a business in Yorkshire.. The customers email address will then be sent a confirmation email via Shopify. The phone does not have any damage to the screen or screen burn, I have requested proof of the screen burn and was told they cannot provide any proof, but I can either accept their offer or reject it and receive my phone back.This is clearly a scummy tactic used by this company to try and get you to trade in your phone for under it's actual value. I ordered online with Carphone Warehouse (Orange contract). The Carphone Warehouse, PO Box 375 They dont come with a handset, but you get inclusive calls, texts and data for a monthly fee. Perhaps you recently made a purchase on the website, or maybe you signed up for a mailing list and the company sent you a confirmation email. Are there senior discount in the Carphone Warehouse? I got up and approached the tech person as I needed to explain my query. If you have a mobile phone that you took out as part of a contract, check if you can take it with you when you move. Or by navigating to the user icon in the top right. Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 Carphone Warehouse does not provide customer service by email, but it does provide customer service by phone. Are there cyber monday deals in the Carphone Warehouse? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot, Inc. All rights reserved. Complete list of Carphone Warehouse vouchers & deals for 2023. I have written 2 letters of complaint to them, both of which have been signed for. That's a 15% discount at Carphone Warehouse you don't want to miss. Whether you're looking to cancel with Virgin, Tesco, Three or anyone else,the numberyou'll need to text is the same (although it does varybased on whether you want to keep your number, as we'll explain in a bit). The assistant approached the same tech person, still seated at the tech desk. The store also has a good returns policy, so if youre not happy with your purchase you can easily take it back. If DPD (UK) is delivering your order, you can request a Saturday or Sunday delivery (this service isn . Help future customers by talking about customer service, price, delivery, returns & refunds. Took nearly half an hour to do something that should have taken five minutes. Its fraud team investigated and concluded, in effect, it wasnt its problem. I was becoming frustrated at how I had been treated and now in a lot of pain, I decided to seek legal assistance and called a lawyer who confirmed I have a claim and I I am pursuing a case with their help presently.\r\n\r\nI spent from 6.30pm - 12.30am at the hospital and an X-ray showed I have a fracture. Dixons Carphone, as it was then known, announced the rebrand in May, talking up the merger of four fairly big names in the UK consumer tech space into a single brand. The first thing to do is to confirm you're definitely able to switch penalty-free. When switching to a new provider, the process varies slightly depending on whether you want to keep your existing number or whether you're happy to be given another by your new provider. Terrible service. What kind of backwards way is this to run a customer-facing business. Mirror reader Tom told us he has also received several calls from people claiming to be Carphone Warehouse and Talk Talk employees. For online trade in, a promotion form for further information will be provided through a confirmation email. "I would give zero if I could. Is it possible to get Carphone Warehouse 25 off coupons and pricing? Does Carphone Warehouse allow employee discount now? Cost 299.99 which they have taken from my card and according to the MyO2 site I have been upgraded. You are not able to contact Carphone Warehouse via email. Apart from Carphone Warehouse. Under the system, you just need to send a free text message to your provider stating you wish to leave. Out of contract? At that point I was not aware of the damage as I was in complete shock) then, the customer asked me if I was ok, and handed me back my mobile phone which had gonet flying across the shop floor.\r\n\r\nI then sat at the technical desk waiting for assistance and no one came. It takes no sweat to buy your most ideal items with less money. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. Consumers complaining about Carphone Warehouse most frequently mention customer service problems.Carphone Warehouse ranks 179th among Mobile Phones sites. Order by 9PM for next day delivery. The company is owned by Dixons Carphone, which also owns Currys PC World, Many people said they were contacted again from a different landline after blocking the number. Any fraudulent contracts set up in my name are cancelled, so Im not sure why Im still being sent phones. Compare mobile phones on any network and discover the cheapest mobile phone deals. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You can also get more promotional information from HotDeals.com. This type of deal is best if you are likely to make a lot of calls, send many texts or use a lot of data on the go. The warehouse also offers an array of services the most popular being the sale, trade in or recycling of old or broken mobile phones. It has no signal anywhere. A SIM-only deal can offer a happy medium between a contract and PAYG. when you purchase a product that is clicked through one of the outbound You can contact Action Fraud online or by calling 0300 123 2040. We are sorry that you have not received the monies for your trade in. Thank you for reaching out to us to let you know of your experience,At Carphone Warehouse/Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. Dixons Carphone will also change its name to Currys plc on the London stock market after the group's annual shareholder meeting in September. ", "Ordered any paid upfront instore. Apple iPhone 14 for 42 per month with Unlimited Data. Is there 50 off coupons in Carphone Warehouse? I had the phone delivered to a local Currys branch, but first they could not find it, and then when they found it the system did not recognise my credit card number, despite taking the deposit off it a few days earlier. After 7 weeks and countless emails to customer services, only 2 of which ever responded to with standard holding replies, I am becoming increasingly frustrated. The Carphone Warehouse offers a great customer service experience, with plenty of helpful and friendly staff on hand to offer advice and support. Absolute shocking shocking experience with insurance.. taken my excess 4 days ago. Secondly, if you do not find the discount you want, you can chat with customer service or call the merchant to ask if there is a discount, and they will answer you patiently. Shop with Your Carphone Warehouse Discount Codes! As O2 pulled the fast track upgrade I'm worried it won't get accepted, I did mine first thing this morning but no email yet. Their response was very matter of fact. There are several likely causes to investigate. Reply from Carphone Warehouse Part of Currys. Your providers reply must also include important information about any early termination charges or pay-as-you-go credit balances. Carphone Warehouse Ireland colleagues have worked hard to make Carphone Warehouse Ireland a success and have been the driving force behind its well-earned reputation for excellent customer service and support. My time, like many others, is valuable to me and I'd rather not spend it chasing my tail! And if you shop in store, simply show your NHS identification card, they will offer money-off deals. The order confirmation email shows the last 4 digits of my card, but the collection has different numbers (someone else's number?? Carphone Warehouse is a leading mobile phone retailer in the UK, offering a wide range of handsets and accessories. Call us - Carphone Warehouse Help and Support Help Call us Call us Email us Call us Contact a store Online help Write to us Device Advice Social media Customer service 0370 111 6565 Our expert customer service team are ready to help with all customer service queries. I pre ordered at 8am this morning and just wondered if anyone who has also ordered with Carphone Warehouse has received confirmation email, if so did you order by phone, online in store, and when? Make use of this deal before it expires. Please note that we may share your email with the company to verify your order. If you receive a phone call out of the blue from someone purporting to be from a reputable company, its important that you act with caution. The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. This should take one working day. This email will outline the details of your policy, including the start date, the end date, the premium, and the excess. Compared to other discounts, Carphone Warehouse NHS discount is a bit hard to find on carphonewarehouse.com. The ICO issued Carphone Warehouse with a 400,000 fine in January 2018 following a cyberattack in 2015. Other orders will be delivered directly to your door, and they will usually arrive within 2-3 business days. Carphonewarehouse how long to get a confirmation email Carphonewarehouse havent confirmed my order No confirmation email from carphone warehouse Arbi2k Level 10 (Genius) 4864 Answers, 62 Friends, 639 Followers "The order need to be confirmed first before it will be processed and delivered." 0 0 Carphone Warehouse is the UK's largest phone retailer. Vodafone who are helping me out of this mess say this is quite a common problem. JavaScript is disabled. For all those who preordered from the Carphone Warehouse - which phone and which stage are you at? nothing back still no phone.. years of insurance paid, excess paid 6 days ago.. Their terms and conditions are next day delivery.. How soon after did you get email? They offers some of the best prices for broken phones in the market, they have an easy to follow process that ensures the customer is never frustrated. Any Carphone Warehouse 10 off coupons are available at present? And still no phone.. shocking experience.Update.. day 5 still no communication and no phone.Update..day 6 after emailing below as soon as I got the message below for somebody to call me. Business Editor. It took a kind customer to hand me my mobile phone (which got damaged in the fall. Never ever again will I use carphone warehouse. What if I miss a delivery? As a result, the order was cancelled and delivered on 29/8 (the delivery date was not confirmed). Which resulted in my paying for a monthly phone contract even though I no longer had the phone. It's now 2 weeks on, it has not dispatched and I have had no proactive contact from them. You need to be opted into marketing to receive your code. The discount is available on all products, including phones, tablets, and accessories. Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00042 as a reference number in the subject line of your email.Yours SincerelyJim. The first thing to do is to confirm you're definitely able to switch penalty-free. Official Carphone Warehouse Ireland account. Poor customer service.\nI will not be renewing with them in 2 years time. The Carphone Warehouse is the UK's leading independent mobile phone retailer. If you're unsure of your current contract situation and want to know about any fees you might face,text INFO to 85075and make a decision from there. You are using an out of date browser. How many stars would you give Carphone Warehouse Part of Currys.? She said it was closed. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Dixons Carphone has confirmed that the decision to close the Irish Carphone Warehouse business is expected to lead to 486 redundancies. Not even an explanation. Join the 26,531 people who've already contributed. If ever in doubt, hang up and call the registered companys official number instead. In the end it says the : "Terms: You need to pay 40 which includes upfront and your 1st month bill." So the scam is that they would perhaps dupe . Bizarrely, they cannot call me back.they're not allowed to make outgoing calls?!?! Carphone Warehouse has a consumer rating of 1.17 stars from 24 reviews indicating that most customers are generally dissatisfied with their purchases. Unless theyre holding out for a refund, theres nothing you can do because they have a 28-day window. Phone Email. Please avoid at all costs, pay more if you have to and go directly to the phone company. This article was written completely independently. To claim your 10% off NHS discount on Carphone Warehouse, follow these simple steps: to begin with, tick the "Opt into marketing" box. My refund was paid in three days. This means that we may receive a commission very very disappointed. I slipped on what appeared to be chocolate ice-cream on their showroom floor. Stating so.No answer when calling a store in the uk & overall after 2 weeks a poor service.Having just moved to them as a new customer they certainly wont be keeping me after my term ends, lost a potential loyal customers after 2 weeks. The text that you'll receive in response must include any important information about early termination charges or pay-as-you-go credit balances. When I called them out they hung up. Carphone Warehouse will send you an email with instructions on what to do next. When I tried to get my refund the second time, Carphone Warehouse didnt return my request. Apparently I'm not allowed to speak to Voda directly, and can only speak to Currys. This is surely false advertising. We also ensure all reviews are published without moderation. I am disgusted and frustrated as this has been going on for nearly a year. and it's own network - iD Mobile. *This article contains affiliate links, which means we may receive a commission on any sales of products or services we write about. They may be different call centres but run the same script bought from each other," Tom added. I asked if they could provide tech assistance, he said \"no, you will have to wait until I return from my break after 45 minutes\". Assistant Manager. No complaints department of any use either.Terrible, terrible experience. So I go back to the store and guess what? I tweeted this at @CPWCares (carphone customer services): anyone had any updates ? After over 3 weeks: Trade in 1 - promised initial 60 credited to my account - no sign of the additional 175 Trade in 2 - promised initial.60 reduced to 25 due to alleged screen burn - no sign of the additional 175 Trade in 3 - no sign of the promised initial 40 or . They go through the standard introduction saying they are "John", or other similar names, offering deals on phone tariffs, he said. If you're keen on changing your mobile phone number, you shouldtext 'STAC' to 75075to kick things off. The move will spell the end for the Dixons, Carphone Warehouse and PC World brands. UK phone retailer Carphone Warehouse is closing its 531 standalone stores. Third, you can share discounts and websites with your friends. The sales assistant returned to me and said: \"he will take a look at your phone, please wait here\". Verification can help ensure real people write reviews about real companies. When the number switch is completed, you just need to swap your old SIM for your new one with your new network. not had any more emails since the one i got monday and the couriers website says not details available. You don't meet the criteria of using Carphone Warehouse NHS Discount unless you are NHS Staff or Healthcare Staff. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The company offers a wide range of mobile phones and tariffs from major networks. Refund fees for credit cards can range from 10 days to 28 days, and refund fees for checks can range from 7 to 14 days. All phones, Pay monthly SIM cards, free gifts and anything else over 50 Your order will be delivered by Track your delivery online How long do DPD and Royal Mail deliveries take? The letter was sent to the address from their website and it just came back as undeliverable! Ordered 02 upgrade with CPW yesterday lunchtime about 6 pm got the confirmation email, however then got an an email saying my exchanged had been processed which was strange. Carphone Warehouse invested 20 million in the brand amid plans to gain 5-6 per cent market share. In any case, its likely nothing to worry about just a confirmation that your order went through or that youre subscribed to the mailing list. Get Deal. Take a look at our 100 verified Carphone Warehouse list >. They have the PAC Number from EE but still no joy 2 days later. Pay monthly. Other customers have reported the scam coming from the 020 3264 1282 landline. You will be contacted by email to verify your review. You might want to look at old bills to see what your usage is like. All rights reserved. It is investigating the hacking attempt, which began in July last year . In one case, a woman received 14 calls in one day. You can enjoy Carphone Warehouse NHS Discount and other Discount Codes at the same time when you shop at Carphone Warehouse. Very Poor service. It is important to keep this email safe as it will be required if you need to make a claim. With the NHS discount, Carphone Warehouse is a great place for NHS staff to get the latest mobile phones and accessories at a discounted price. Submission and publication are subject to our terms and conditions, My accounts were cancelled and the issue flagged up except by Carphone Warehouse, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies.